We will require $50 booking fee to all new and returning clients. No Booking fee means No Confirmed Booking from us. We also require a screenshot of your proof of payment, you will receive a confirmation of your booking. This will also apply for your recurring bookings, each booking will need to pay your booking fee of $50 prior to your appointment.
How to Cancel Your Appointment
If you need to change your service date after booking your appointment, please ensure that you cancel 48 hours before the actual date. This will help us to attend to other clients who might be interested in booking appointments on the same date.
We understand that there might be emergency in our daily routine, wether we are sick on that day or called in for work or any possible and valid reason. That is why we are giving a ONE-TIME EMERGENCY CANCELLATION free of charge to all. Meaning its only one time same day cancellation. We are tracking our records of clients whom already given this opportunity so with your next same day cancellation we are very STRICT about implementing the $50 deposit from the actual appointment and if no show and same day cancellation you will forfeit your deposit.
This payment fee will need to be transfer in our bank account on the same day of cancellation. If you fail to pay or simply dont text/email us back to talk about the situation, then we have no choice but to ban you in our booking system. NO EXEMPTIONS. Altho we are not looking forward to this charges and losing you, however, this is our way to avoid same day cancellations in the long process so everybody is happy including your technician who always wants the best for you and your happiness. If we dont work we dont get paid. If you keep this as your habit of cancelling on your day of appointment, then you are only losing your chance of getting an appointment with us. Not to mention it is not fair to other clients who wants your booking spot.
Lets say you pay for your cancellation fee, but still you have the habit of cancelling your appointment on the same day, this is NOT the kind of client we are looking for. It is still in our best interest if we dont have to worry from time to time coz we already trust that you are coming to your appointment or vice versa. Isnt it great to have a habit of trust and respect to each other in the long process?
• Clients will be required to pay after every session
Clients will have to pay at our shop after their eyelash extension session is complete. There will be no differed payments to later dates. Please carry the service fee on your treatment day if you wish to pay by cash.
• We will require screenshots for bank and card payments
For clients who prefer to pay through bank or card, you will have to pay after your session and provide screenshots to confirm payment. We want to avoid dishonest clients who say they have paid via bank only to find no trace of their transfer when we check our bank records.
For 12 sessions or 24 sessions Package Deal Holders Cancellations/Rescheduling
Please give atlease 24 to 48 hours notice for cancelling or rescheduling otherwise you will lose one session if failed to cancel or reschedule less than 12 hours or same day cancellations.
Our Refund Policy
Stricly NO REFUND for every session or package holder, we highly encourage to set the automatic booking every 2 weeks for a 6 months package 12 sessions or 1 year package 24 sessions. We only allow 1 month extensions from the date of purchase to validate your booking appointments. However we have a new lashes skin treatment packages promotion that we guarantee 100% money back.
Find Out More of Our Beauty and Pampering Packages
Our Retouch Policy
We are giving free retouch policy to our new and existing clients if your lashes fell off within 3 to 5 days. This offer is only for regular sessions but not for thr package deal. Let us know on the 3rd or 4th day of whats going on with your lashes if you think its not the normal 3-5 lash shedding per eye per day so we can schedule your free retouch on the 5th day if you wanted to redeem your free retouch as part of your benefit being luxe lashes valued customer. However, we will charge accordingly on the 6th day onwards. We would like to minimize the retouch policy to our esteemed clients as we will going to offer all regular clients to take advantage of the yearly package so we both have a win-win situation. However, our free retouch policy offers only for our regular sessions but not for the package deal.
We always encourage all of you to use our booking site to avoid double booking. We are getting so busy and sometimes we tend to forget to book you so what we are trying to maintain is the best experience for everyone not to have double bookings and get disappointed so it is highly requested to use our booking system so you can choose your own time and date according to your availability. We also have automated Pre-booking system every 2 or 3 weeks for your next sessions which is highly recommended so you wont be disappointed. Just let us know if you want automated pre-booking and we will set this up for you.
Below is our booking system
Book Us Here
If you are bringing your car, it is best to secure your parking before your appointment. The parking space is just beside our building thats why we highly recommend for you to book ahead. Below is the link to secure your parking.
Secure Your Parking Here
In summary, this document outlines how Luxe Lashes collects and uses your information. It also specifies your rights and approval of information collected from you.
What Information Is Collected by Luxe Lashes?
This information is obtained when booking for a lash session, shopping for our products, or when communicating with us through email. We use these details to distinguish one client from another. It’s for the sole purpose of communication and knowing the person we are serving.
Information provided by the client directly
This involves details collected from you, such as:
• Phone number
• Email address
• First and last names
• Date of birth
Information collected from third parties
This is information collected from third-party platforms; for instance, when you like our Facebook, Twitter, or Instagram page. We can only access this information when you have permitted us.
In case there are some details you don’t want to disclose, please review your privacy settings on your social media account. Adjust the details you don’t want to disclose to third-party websites according to your preferences.
Information we collect automatically
Luxe Lashes uses third-party analytics to understand the traffic to our websites. This data helps us to understand our website visitors, their demographics, and other aspects. Such information is useful to us in helping us understand our target audience.
Some of the information we collect automatically include the pages you visit and log file information.
Information on cookies and other similar technologies
Cookies are small text files that contain a series of alphanumeric characters. When you visit the Luxe Lashes website, we will send cookies to your computer to identify your browser. The cookies also improve browsing speeds and help you to navigate through our website more easily.
You can configure your browser’s settings to either block or accept cookies. Cookies allow us to know the pages you are interested in, the links you click, and other usages. This information helps us to better our services.
You can opt to share your location when you visit our site or remain anonymous. Location data helps us to understand how you use our service to enable us to localise our content.
Log file information
When you visit our website, your mobile device or browser automatically reports the details to our servers. This includes information such as IP address, web request, viewed pages, URLs, the type of browser you are using, and the number of clicks you make.
How Does Luxe Lashes Use Your Information?
The information we collect is kept private to protect our website visitors. We use these details for the sole purpose of understanding our clients and bettering our services. We use this information in the following ways:
• Data analytics – We use the data to study the total number of website visitors, demographic patterns, and traffic. This information helps us to improve our services and understand our audience.
• Customising services – Once we have information about our clients, we work towards ensuring they get what they desire. This involves honing our services to meet our customers’ preferences.
• To communicate about offers and other changes – Luxe Lashes enjoys listening to the needs of its clients. We, therefore, use your contact details to communicate upcoming offers, changes, and improvements in our lash services.
• Security measures – With cybercrimes becoming a big threat nowadays, we use information collected from website visitors to identify suspicious activities on our site. This helps us to identify violations early enough to avert possible fraud or other security threats.
• When you’ve given us consent to use your information in specific circumstances – Luxe Lashes may request your permission to use your information for a specific purpose. We will only use the information that you’ve approved for that sole purpose. You can always revoke that permission whenever you wish to.
• When it’s required by law to use your information – Luxe Lashes might disclose your information when it’s reasonably required for law compliance or enforcement.
We appreciate your cooperation, to book us please click the link below and we are looking forward to your visit.
Thank you all as you honour our plea! 💙💙💙
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Feel Free to Contact Mary on 0402539867
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