We will require $50 booking fee to all new and returning clients. No Booking fee means No Confirmed Booking from us. We also require a screenshot of your proof of payment, you will receive a confirmation of your booking. This will also apply for your recurring bookings, each booking will need to pay your booking fee of $50 prior to your appointment.
If you need to change your service date after booking your appointment, please ensure that you cancel 12-48 hours before the actual date. This will help us to attend to other clients who might be interested in booking appointments on the same date.
Terms of Payment for Same-day Cancellations
We are very STRICT about implementing the $50 deposit from the actual appointment and if no show and same day cancellation you will forfeit your deposit.
Luxe Lashes requires clients who cancel their appointment to transfer a fee to our bank for same day cancellation. In case you don’t forward the payment and fail to send us a text or email to discuss the situation, we have no option but to ban you.
As Luxe Lashes, we strive to offer fair treatment for all our customers. This means that we offer NO EXEMPTION to any client. Our payment terms apply equally across the board without any favor to specific clients. We have no intention of charging our clients, but our main aim is to discourage same day cancellation.
Why do we want to discourage same day cancelation? We understand that people have emergencies or commitments that might drive them to cancel their appointment. On the other hand, we have to consider the loss of business that cancellations costs us. It’s also an inconvenience to customers who miss the opportunity to book the spot.
Another point we want to put across is that we are not excited to receive the cancellation fee. In fact, our hope is that customers inform us a few days before their appointment. If you make this a habit, then it becomes unprofessional. It creates frequent inconveniences that make our job difficult. All we want is to offer reliable and timely services to our lash clients. Same day cancellations make this difficult to achieve because customers lack the opportunity to make bookings.
Please make our job easier by avoiding same day cancellations so that we can serve you to the best of our abilities. We thank our regular clients and welcome everyone who wants professional lash extension services.
We hope that you receive this information with the most positive perspective. Our technician at Luxe Lashes is excited and ready to serve you on your next appointment.
• Clients will be required to pay after every session. We accept bank transfer only as we dont have eftpos.
Clients will have to pay at our shop after their eyelash extension session is complete. There will be no differed payments to later dates. Please carry the service fee on your treatment day if you wish to pay by cash.
• We will require screenshots for bank transfer payments
For clients who prefer to pay through bank transfer, you will have to pay after your session and provide screenshots to confirm payment. We want to avoid dishonest clients who say they have paid via bank only to find no trace of their transfer when we check our bank records.
For 24 sessions Package Deal Holders Cancellations/Rescheduling
Please give atlease 24 to 48 hours notice for cancelling or rescheduling otherwise you will lose one session if failed to cancel or reschedule less than 12 hours or same day cancellations.
Our Retouch Policy
We are giving free retouch policy to our new and existing clients if your lashes fell off within 3 to 5 days. This offer is only for regular sessions but not for the package deal. Let us know on the 3rd or 4th day of whats going on with your lashes if you think its not the normal 3-5 lash shedding per eye per day so we can schedule your free retouch on the 5th day if you wanted to redeem your free retouch as part of your benefit being luxe lashes valued customer. However, we will charge accordingly on the 6th day onwards. We would like to minimize the retouch policy to our esteemed clients as we will going to offer all regular clients to take advantage of the yearly package so we both have a win-win situation.
Details on Our Free Retouch Policy
Luxe Lashes would like to make some clarity on how our free retouch policy works to avoid any confusion. Our retouch policy applies exclusively for our regular sessions; it does not apply for the package deal. Customers are limited to only two free retouch sessions.
In case you get a first and second lash treatment that is not satisfactory to you, we are ready to offer a free first and second retouch. We, however, recommend that you try a different technician in case you feel your expectations are not met within those sessions.
The sole aim of Luxe Lashes is to provide our clients with the best value for their money. If we are unable to achieve that within our sessions or retouch policy, the noblest thing is to allow the client to try a different technician. This comes as a polite request because we want to offer the best we can to our esteemed clients.
Our goal is to maintain happy clients who come to our salon because of what we offer. We want you as a customer to get the right value for your money. You can always come back in case you don’t find what you were looking for from other lash technicians. We are always ready to welcome you with open arms.
Lash Extension Protocol
Luxe Lashes protocol for lash extensions involves getting a new set, followed by three refills, after which the old set must be removed, and a new set applied. The reason behind this protocol is to ensure that all old glue is removed, and a fresh set is applied. This eliminates glue residue, allowing the technician to work properly. Even if some of the old lashes have fallen out, glue residue remains, which can cause the technician to use more glue to stick them. This can lead to damage to the natural lashes as they stick to neighboring lashes. Moreover, old glue on the lashes makes it harder to stick the new set, which can cause the lashes to fall off more quickly.
To ensure the best outcome, it is important to follow this protocol and only do three refills before getting a new set. While it may be tempting to save money by only doing a refill and skipping the removal and new set, this will not result in the best outcome. If a new set is not within your budget, it is recommended that you wait 6-8 weeks after your refill session until all the lashes have fallen out, along with the glue residues, before getting a fresh set.
If waiting 6-8 weeks is not an option, it is best to find another technician that is suitable to your budget. We understand that budget constraints can be a concern, but the health and longevity of your lashes should not be compromised. You can always return to us when you are ready to invest in a fresh set. Ultimately, following this protocol will result in healthier, longer-lasting lashes.
Our Refund Policy
Stricly NO REFUND for every session or package holder, we highly encourage to set the automatic booking every 2 weeks for every session and 1 year package 24 sessions. We only allow 1 month extensions from the date of purchase to validate your booking appointments.
As a reputable lash enterprise, we take pride in adhering to strict guidelines when it comes to our refund policies. We understand that clients may seek refunds for various reasons and we aim to provide a satisfactory resolution to such claims. However, we require proof of evidence to consider such requests.
In the event of a refund request, we may offer exemptions under certain circumstances, provided that clients furnish photographic evidence or other suitable forms of proof. We may also offer a partial refund of 50% of the payment for a new set, provided that we were given the opportunity to perform the removal ourselves rather than seeking the services of another technician. For instance, if a client pays $200 for both the removal and a new set, we do not refund 50% of the removal costs but rather 50% of the new set, which amounts to $80.
If clients decide to have their lashes removed by another technician without informing us of any concerns within 5 days of their initial session with us, they will not be eligible for any refund. In such cases, we cannot be held responsible for any complications or issues that may arise from the work of other technicians.
Clients who wish to claim a refund are advised to provide us with proof of evidence, as this is crucial in facilitating the resolution of the issue. Such evidence may include photographs or any other suitable forms of documentation that show the issue or complication being claimed. We will thoroughly examine the evidence provided and take appropriate action to ensure that our clients are satisfied with the resolution.
We value our clients and strive to provide them with the best service possible. We understand that refund policies can be a sensitive issue, and we want our clients to know that we are committed to finding satisfactory resolutions for any issues they may encounter. Therefore, we appreciate their cooperation and understanding in these matters.
At Luxe Lashes, we pride ourselves on the quality of our services and products. Our clients can be assured that we will always do our best to provide them with a satisfactory resolution in the event of any issues or complications.
Avoid Double Booking
We always encourage all of you to use our booking site to avoid double booking. We are getting so busy and sometimes we tend to forget to book you so what we are trying to maintain is the best experience for everyone not to have double bookings and get disappointed so it is highly requested to use our booking system so you can choose your own time and date according to your availability. We also have automated Pre-booking system every 2 or 3 weeks for your next sessions which is highly recommended so you wont be disappointed. Just let us know if you want automated pre-booking and we will set this up for you.
Below is our booking system
If you are bringing your car, it is best to secure your parking before your appointment. The parking space is just beside our building thats why we highly recommend for you to book ahead. Below is the link to secure your parking.
In summary, this document outlines how Luxe Lashes collects and uses your information. It also specifies your rights and approval of information collected from you.
What Information Is Collected by Luxe Lashes?
This information is obtained when booking for a lash session, shopping for our products, or when communicating with us through email. We use these details to distinguish one client from another. It’s for the sole purpose of communication and knowing the person we are serving.
Information provided by the client directly
This involves details collected from you, such as:
• Phone number
• Email address
• First and last names
• Date of birth
Information collected from third parties
This is information collected from third-party platforms; for instance, when you like our Facebook, Twitter, or Instagram page. We can only access this information when you have permitted us.
In case there are some details you don’t want to disclose, please review your privacy settings on your social media account. Adjust the details you don’t want to disclose to third-party websites according to your preferences.
Information we collect automatically
Luxe Lashes uses third-party analytics to understand the traffic to our websites. This data helps us to understand our website visitors, their demographics, and other aspects. Such information is useful to us in helping us understand our target audience.
Some of the information we collect automatically include the pages you visit and log file information.
Information on cookies and other similar technologies
Cookies are small text files that contain a series of alphanumeric characters. When you visit the Luxe Lashes website, we will send cookies to your computer to identify your browser. The cookies also improve browsing speeds and help you to navigate through our website more easily.
You can configure your browser’s settings to either block or accept cookies. Cookies allow us to know the pages you are interested in, the links you click, and other usages. This information helps us to better our services.
You can opt to share your location when you visit our site or remain anonymous. Location data helps us to understand how you use our service to enable us to localise our content.
Log file information
When you visit our website, your mobile device or browser automatically reports the details to our servers. This includes information such as IP address, web request, viewed pages, URLs, the type of browser you are using, and the number of clicks you make.
How Does Luxe Lashes Use Your Information?
The information we collect is kept private to protect our website visitors. We use these details for the sole purpose of understanding our clients and bettering our services. We use this information in the following ways:
• Data analytics – We use the data to study the total number of website visitors, demographic patterns, and traffic. This information helps us to improve our services and understand our audience.
• Customising services – Once we have information about our clients, we work towards ensuring they get what they desire. This involves honing our services to meet our customers’ preferences.
• To communicate about offers and other changes – Luxe Lashes enjoys listening to the needs of its clients. We, therefore, use your contact details to communicate upcoming offers, changes, and improvements in our lash services.
• Security measures – With cybercrimes becoming a big threat nowadays, we use information collected from website visitors to identify suspicious activities on our site. This helps us to identify violations early enough to avert possible fraud or other security threats.
• When you’ve given us consent to use your information in specific circumstances – Luxe Lashes may request your permission to use your information for a specific purpose. We will only use the information that you’ve approved for that sole purpose. You can always revoke that permission whenever you wish to.
• When it’s required by law to use your information – Luxe Lashes might disclose your information when it’s reasonably required for law compliance or enforcement.
We appreciate your cooperation, to book us please click the link below and we are looking forward to your visit.
Thank you all as you honour our plea! 💙💙💙
Feel Free to Contact Mary on 0402539867
Email Us at firstname.lastname@example.org
How We Dealt with Customer Complaint
Find Out More of Our Beauty and Pampering Packages
The Difference Between Classic, Hybrid, Russian Volume & Mega Volume
Check Our Ultimate Beauty Package
Check Our Luxurious Pampering Package